The
policies and procedures of Tropical Felgate are designed to
ensure that we give both you and our owners the best service
possible. Please read them carefully. If you have any questions, we
will be happy to answer them – just call us on:
UK Local Rate:
08456-12-4427;
USA Toll Free:
888-722-4427; Costa Rica:
+506-670-1750;
RESERVATIONS
Some minimum stays apply during peak seasons in the
High, Mid and Green seasons. Properties restricted to weekly rentals
only must be rented Saturday to Saturday. Some properties are
restricted to weekly rentals all year.
Monthly rentals are available February through December. Monthly
reservations may not be allowed at all properties during December
and January. However, the early portion of December and late portion
of January may be available at a discounted weekly rate, if you are
also renting the property for all of November and/or February.
HOMES
High Season:
Most
houses and duplexes are available for weekly rentals only Saturday
to Saturday. Check the website or with a reservation agent for last
minute cancellations, for the possibility of less than a full week
rental, in the high season.
Mid
Season and Green Season:
Most are available with a 3 to 4 night minimum.
CONDOMINIUMS
High Season:
Less
than weekly stays may be available if reserved after January 15th.
Three night minimum stays are available for certain properties.
Mid Season and Green
Season:
2 or 3 night minimum stays available for certain properties.
Check-in
Where:
Your check-in location will depend upon the location of the
accommodation you select. You will be advised with your
reservation confirmation of your check-in location, address and
directions. The following Properties have On-site check-in - Green
Forest Studios.
When: Between
3:00
PM and 5:00 PM
on scheduled arrival date. Please notify us
if you plan to arrive after
5:00
so we can make arrangements for late check-in. In peak season some
accommodations may not be ready by 5 PM. Properties must be cleaned
before releasing keys for occupancy and therefore check-in time can
not be guaranteed. Please be patient should this occur
Why:
To check in, settle your account; pick up your accommodation packet
with keys and parking pass.
Late
Arrivals:
Upon your arrival, your accommodations packet will be in our
convenient late check-in box, provided all
rent and applicable fees have been paid in advance as per policy. If
you will arrive late you must make advance payment arrangements.
Check-Out
Where:
Return keys to our Green Forest Studios office
When:
12:00 AM. Departures after 12:00 AM are subject to a charge equal to
one day’s rent and tax.
Check-out Responsibilities: See Rules & Regulations in your check-in
package and as posted in the property. Leave property reasonably
clean. Leave all kitchen items such as dishes and utensils clean and
in original location, close all windows and doors and dispose of
trash in outside disposal locations.
PAYMENT REQUIREMENTS
To take advantage of our EXPRESS CHECK-IN,
payments of all balances owed are due 15 days before arrival.
Balances for all monthly rentals are due 6 weeks before arrival. If you
are making a reservation within 15 days of arrival, full payment is
due at the time of booking, to expedite your check-in. Personal
checks will not be accepted upon arrival; however, money orders are
accepted.
We
currently accept personal checks 15 days in advance of arrival only,
with your Social Security number; traveller's checks, VISA,
MasterCard cards are also accepted. Payment must be made in a
single payment from one individual.
Security Deposit
Security Deposit amounts varies by property. A security deposit plus
a $30.00 non-refundable processing fee is required to confirm your
reservation and payment of this amount is due within 10 days of the
date of booking or the reservation may be cancelled.. This deposit
will be applied to your rent at check-in and therefore not refunded
after departure. Multiple week rentals require an additional
deposit.
Cancellation and Change Policy
15 days for condominium daily or weekly rentals
90
days for homes and duplexes in the High Seasons and Mid Season; 30
days in Green Season.
90
days for all monthly rentals
If
it is necessary to cancel your reservation, with more than 15 days
advance notice for condominiums or 90 days for beach houses,
duplexes (30 days in off-season) and 90 days for all monthly
rentals, all deposits are refundable, less a $30 cancellation fee
and except for the $30.00 processing fee. Payments with less than
the specified number of days notice will be held for lost rent and
result in forfeiture of the deposit, fees and all pre-paid rent,
unless the rental unit is rebooked for the same rental period and
amount of rental due and payment of this rental has cleared. No
refunds for early departure. Any changes in the dates of a
reservation will incur a $30 administrative change fee, in addition
to the initial processing fee, which is non-refundable.
Occupancy
The number of guests, including children, is limited to the sleeping
capacity indicated by Tropical Felgate. Exceptions may be
made for infants under the age of 2. Underage individuals are not
permitted to rent. Person checking in must be the person who is
renting the unit. Any reservations obtained under false pretence may
be subject to loss of deposit and/or rent. Guests under the age of
25 must have direct adult supervision at all times when on rental
premises. No loud parties, loud gatherings or illegal activities are
allowed. Motor homes or campers are not permitted to hook up to
utilities on any rental premises. Absolutely no unit will be
rented to vacationing students who are not accompanied by parent or
guardian of age. Parent must be actually staying in the unit with
the students the entire length of the reservation.
Eviction
Guests may be asked to immediately vacate rental premises, without
refunds or compensation, in the event of unnecessary and loud noise
(nuisance or disturbance), breaking Tropical Felgate or
condominium association rules or other illegal activities. Any
reservation obtained under false pretence and not adhering to
minimum age and supervision requirements is subject to immediate
eviction without refund or compensation.
Substitution
We reserve the right to substitute comparable accommodations without
notice or liability should the reserved unit be out of order or not
available for any reason. When comparable accommodations are not
available, renter will have the option of selecting from available
properties at the published rate or receiving a complete refund of
the reservation deposit and all pre paid rent.
Pet Policy
We love pets as much as anyone; however, pets are allowed only in
specifically identified pet friendly properties and with applicable
non refundable pet fees. Pets are not allowed in any property not
specifically identified as pet friendly. A pet or evidence of a
pet found on premises at any non pet friendly property will cause
forfeiture of entire rent and deposit and immediate tenant eviction.
Linens, Towels and Supplies
Bed linens, blankets, pillows and towels are provided, along with a
starter supply of soap and bathroom tissue. Daily linen service is
not offered at this time, except at a few specified properties.
Furnishings and Decor
All rental properties are equipped with water heater and air
conditioning, microwave, coffee maker and toaster and cable TV
unless noted otherwise. Because the properties are privately owned,
decor, style, colour schemes and furnishings will vary. There are no
guarantees that the standards provided by the owner are compatible
with those of the guest. Furnishings are subject to change without
notice. No refunds will be given for any appliance or equipment
malfunction. We will make every effort to repair or replace as soon
as possible during your stay.
Maintenance
Every effort is made to maintain the accommodations in good repair.
All repairs will be handled as quickly as possible. No refunds will
be provided due to inoperable appliances or common area pools, hot
tubs, elevators or any other common area amenities, infrastructure
or equipment.
Keys
Keys must be picked up and returned to the Tropical Felgate
check-in location. A $25 charge will be
assessed for each key not returned to Tropical Felgate. A service
fee of $25.00 during normal business hours and $50.00 after 5:00 PM
will be immediately charged to your account if a key is lost or
should Tropical Felgate be called to unlock a unit due to a guest
being locked out. The guest is liable for incurred expenses should
it become necessary to contact a locksmith.
Parking Restrictions
Most condominium associations allow one vehicle per unit.
Condominiums and most homes prohibit boats, trailers, jet skis and
motor homes. Please consult your reservation agent should you
wish to bring any of these type vehicles.
Any vehicle not displaying required parking passes will be subject
to being towed by the Building Owners Association, at vehicle
owners’ expense.
Grilling
Using outdoor grills is prohibited on decks, porches, and balconies
of all condominiums and beach houses and duplexes. Most condo
buildings, duplexes and houses have BBQ areas.
Inspection/Showing of Units for
Sale
We reserve the right to enter rental premises at any
time for the purpose of inspection, repair, or other management
requirements. In the event that the property you are renting is
on the market for sale, we may need to show the property during your
visit. We will make every effort to schedule the showing at a
convenient time. No inconvenience discount is allowed.
Additional Information
All units are leased without regard to race, colour, religion, sex,
national origin or handicap.
Due to liability issues, we are unable to provide prospective
renters with keys to preview properties.
Prices, furnishings and taxes are subject to change. All properties
are privately owned, and the décor and furnishings will differ based
on the owner’s personal taste. We reserve the right to change unit
assignments if the need arises.
Please note that certain photographs may be photographs provided by
owners and the furnishings may not be the same as shown. We have
made every effort to ensure that all the information in this website
is current and accurate. We cannot be held responsible for errors or
changes made by owners
